General Policies and Procedures
Gateway to the Smokies Rv Park & Campground is family owned and operated and our guests are very important to us. Policies make sure that all our guests have a safe and enjoyable time. If you have an issue with another guest while staying here, please call us at 865-428-4490, no matter the time of day or night, and let us address the issue. Chances are, if they are disturbing you, they are disturbing others also. Thank You!
Emergencies: In the event of an emergency Dial 911. Weather Emergencies: If the fire siren sounds a high pitch for an extended time, it is a severe weather emergency. Please seek shelter at the clubhouse located at the back of the check-in center; there are doors at both sides of the building.
No Smoking: Our rental units are 100% SMOKE-FREE. If smoking is detected a charge of $250.00 will be added to your stay and you will be asked to leave.
No Pets: No Pets allowed in Rental Units or buildings.
Cancelations Policy: Cancellations MUST be completed by phone or in person, and MUST be done no less than 7 days prior to arrival date or deposit will be forfeited. Credit will be issued less 15% cancellation fee on the first nights deposit when cancellation is canceled prior to 7 days of arrival.
We have a No Refund Policy
Registered Guests: We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered. Only registered guests are allowed to stay overnight in rental unit. Registered guest agrees to immediately report any accident, injury or property damage to the manager or staff. If a hazard or dangerous situation exists on the premise, guests must notify the Management or staff immediately. A charge of $250.00 will be added for ANY damages or extra cleaning to the room, bedding, or property.
Quiet Hours/Courtesy to your neighbors: 10:00 PM until 8:00 AM.
Do Not Disturb: We understand and respect the need for privacy. Mill Creek Resort reserves the right to visually inspect all units every 24 hours to ensure the well-being of our guests and confirm the conditions of the room. Towels are changed out daily. Please place the towels you would like changed out on the floor of the bathroom. If you would like to have your linens changed during your stay please contact the office. If you have any issues please contact the office immediately, we want to make your stay with us a pleasant one.
Check-in Time: 2:00 PM.
If you arrive after the office is closed you MUST check-in at the office by 10AM the following morning; otherwise your reservation will be canceled.
Check-out Time: 11:00 AM.
Check-out time is 11 a.m. Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible. If you are leaving before the office is open please put your key in the key box outside the office door. If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request. A charge will apply for late check-out.
Visitors: All Visitors must register at the office before entering the park. (There is a day use fee that will need to be paid.)
Vehicle Restrictions: No more than 2 licensed vehicles are allowed per rental unit, unless allowed by management. No Parking on the grass. If you have visitors please check in at office to see where they should park. Drones, quads, off-road motorcycles, mopeds, electric skateboards, RC vehicles of any kind & children ride-on-battery powered vehicles are prohibited due to safety.
Speed Limit: 5 MPH! Please watch for sweet precious children who forget to watch for you!
Pool Rules: There is NO lifeguard on duty at any time. Parents are responsible for watching their children. Pool closes at dusk.
Alcoholic Beverages: Please keep all alcoholic beverages at your unit. Do not walk around the resort with an open container.
Please Conserve Water & Electricity: Please shut off outside lights before leaving or retiring for the night. Thank You!
Gateway to the Smokies Management reserves the right to refuse entry to anyone for any reason he/she deems necessary and to evict those who do not comply with the rules. Management and the owners are not responsible for any loss of property, damage, accidents or injury for any reason including fire, theft or acts of nature. Management reserves the right to seek compensation for any blatant destruction of Masters Development L.L.C. property.[/vc_column_text][/vc_column][/vc_row]